Seating Charts

Create venue layouts with sections, rows, and individual seats. Let customers choose their seats when purchasing tickets.

Overview

The seating chart feature allows:

• Visual venue layout design
• Seat categories with different prices
• Customer seat selection at checkout
• Reserved vs general admission areas
• Accessible seating designation

Creating a seating chart

Access the builder

• Go to Events > Seating Charts
• Click Add New
• Enter a chart name
• Use the visual builder to create your layout

Building the layout

The builder provides tools to:

• Add sections
• Create rows within sections
• Define seat positions
• Set seat categories
• Mark accessible seats
• Create general admission areas

Section types

Standard Section Grid of seats arranged in rows. Good for theaters, auditoriums, classrooms.

General Admission Standing area without assigned seats. Define capacity, not individual seats.

Table Seating Tables with numbered seats. Good for banquets, dinners, galas.

Sections

Creating sections

• Click Add Section in the builder
• Enter section name (e.g., "Orchestra", "Balcony")
• Choose section type
• Position the section on the layout
• Configure section properties

Section properties

Positioning

Drag sections to arrange your venue layout. Sections can be:

• Adjacent
• Stacked (upper/lower levels)
• Scattered (multiple areas)

Rows and seats

Creating rows

For standard sections:

• Click the section
• Click Add Row
• Enter row name (A, B, C or 1, 2, 3)
• Set number of seats
• Arrange seat layout

Seat layout options

Straight Row Seats in a line. Standard for most venues.

Curved Row Arc layout for curved seating areas.

Spaced Row Gaps between seat groups (aisles within rows).

Individual seats

Each seat has:

• Seat number
• Category assignment
• Status (available, reserved, blocked)
• Accessibility flag

Seat statuses

Seat categories

Creating categories

• Go to Events > Seating Charts
• Click Categories tab
• Click Add Category
• Enter name and description
• Set the color for the chart

Category examples

Assigning categories

In the chart builder:

• Select seats or sections
• Click Set Category
• Choose the category
• Category color shows on the chart

Pricing

Category pricing

Link categories to ticket products:

• Edit a ticket product
• Go to Event Ticket tab
• Select the seating chart
• Set prices per category

Price display

Customers see:

• Chart with color-coded categories
• Price legend
• Category descriptions
• Total updates as seats are selected

Variable product integration

Use variations for seat categories:

• Create a variable product
• Add variations for each category
• Link variations to seating categories
• Each variation has its own price

Customer experience

Seat selection

When purchasing tickets:

• Customer sees the seating chart
• Available seats are selectable
• Customer clicks to select seats
• Selected seats highlight
• Add to cart includes seat assignments

Selection rules

Configure selection limits:

• Maximum seats per order
• Minimum seats per order
• No orphan seats (prevent single empty seats)
• Contiguous seats only

Mobile view

The chart works on mobile devices:

• Zoom and pan controls
• Tap to select
• Optimized for touch

General admission

Setting up

• Create a section with type General Admission
• Set total capacity
• No individual seats needed

How it works

• Shows available quantity
• Customers enter ticket count
• No seat selection needed
• Capacity decreases with purchases

Mixed venues

Combine reserved and general admission:

• Reserved sections with seats
• GA section for standing area
• Different products for each

Accessible seating

Marking accessible seats

• Select seats in the builder
• Click Mark Accessible
• Accessibility icon appears

Displaying

On the customer-facing chart:

• Accessible seats show with icon
• Companion seats nearby
• Filter option to show accessible only

Companion seating

Link accessible seats to companion seats:

• Mark the accessible seat
• Select adjacent seat
• Click Link as Companion

When accessible seat is purchased, companion seat reserves automatically.

Assigning charts to events

Single event

• Edit the event
• In Event Settings, select Seating Chart
• Choose your chart
• Save the event

Multiple events

Reuse charts across events:

• Create chart once
• Assign to multiple events
• Each event tracks its own seat availability

Managing sold seats

Viewing status

In the event editor:

• Chart preview shows sold seats
• Hover for purchaser info
• Filter by status

Manual changes

Admins can:

• Mark seats as sold/available
• Transfer seats between orders
• Block seats from sale
• Release held seats

Troubleshooting

Chart not loading

• Check JavaScript errors in browser console
• Verify chart is assigned to event
• Clear caching plugins

Seats not selectable

• Verify seats are available status
• Check selection rules
• Confirm user is not at max selection

Pricing issues

• Verify category pricing is set
• Check product/variation configuration
• Clear cart and retry