Refund Policy

Overview

At Themology, we stand behind the quality of our products. However, we understand that sometimes a product may not meet your specific needs. This refund policy outlines the conditions under which we offer refunds for our WordPress themes and WooCommerce plugins.

Eligibility for Refunds

We offer a 14-day money-back guarantee on all our products under the following conditions:

• The refund request is made within 14 days of the purchase date.
• You have attempted to use the product and found that it does not function as described or advertised.
• You have contacted our support team, and we have been unable to resolve your technical issues.

Non-Eligible Refund Requests

Refunds will not be issued in the following circumstances:

• The refund request is made after 14 days from the purchase date.
• The product works as described but does not meet your specific expectations or requirements that were not advertised as features.
• You have changed your mind or no longer need the product.
• You purchased the wrong product by mistake (however, we may offer a one-time exchange).
• The issues you are experiencing are due to conflicts with other plugins or themes that we cannot reasonably be expected to anticipate.
• You have not attempted to contact our support team for assistance before requesting a refund.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@themology.com with your order number and the reason for your refund request.
2. Our team will review your request and may ask for additional information about the issues you're experiencing.
3. If your request meets our refund criteria, we will process the refund to your original payment method within 5-7 business days.

Partial Refunds

In some cases, we may offer partial refunds for product bundles if only some of the included products are not satisfactory or if you've been using the product for a significant portion of the refund period.

Renewal Refunds

If your license has auto-renewed and you no longer wish to maintain it, we offer a 7-day refund period for renewal payments, provided you have not downloaded any updates or used support services during that period.

Processing Time

Refunds are typically processed within 5-7 business days. The time it takes for the refunded amount to appear in your account depends on your payment method and financial institution, but usually ranges from 3-10 business days.

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may require additional verification before processing the refund through an alternative method.

Exceptional Circumstances

We understand that exceptional circumstances may arise. If you have a unique situation that is not covered by this refund policy, please contact us, and we will review your case individually.

Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately. The refund policy in effect at the time of your purchase will apply to your transaction.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: support@themology.com
Mail: Themology Support, 123 Theme Street, Wordpress City, 12345