Privacy Policy

1. Who we are

Themology (“we,” “us,” or “our”) develops WordPress plugins and themes. This Privacy Policy applies to our website at themology.com, our products (plugins and themes), and any related services we provide.

For questions about this policy or your data, contact us at support@themology.com.

2. Information we collect

a. Website visitors

When you visit our website, we may collect anonymous usage data including pages visited, time spent, browser type, device type, and general geographic location. This helps us understand how visitors use our site and improve the experience.

b. Account information

When you purchase premium products or make a donation, we collect:

• Your email address (for account access and order fulfillment)
• Your name (for receipts and communication)
• Billing address (for tax purposes, collected at checkout by Lemon Squeezy)
• Purchase history (products, dates, amounts)

c. Support requests

When you contact us for support, we collect:

• Your name and email address
• The details of your support request
• Any additional information you provide (e.g., Telegram username, website URL)

d. Plugin and theme users

Our WordPress plugins and themes installed on your website do not collect, store, or transmit any personal data to our servers. All your data stays on your own server. Some plugins may communicate with third-party services (like payment gateways), but this is configured by you and is subject to those services' privacy policies.

3. Payment processing

All purchases on Themology are processed by Lemon Squeezy acting as our Merchant of Record. Lemon Squeezy is a PCI-compliant payment processor that handles your card details, billing address, and applicable taxes on our behalf. We never see or store your payment information.

• Your payment information (card numbers, bank details) is collected and processed directly by Lemon Squeezy, never on our servers
• We receive your name, email, order amount, and product details from Lemon Squeezy after a successful payment, in order to fulfill your purchase
• We never store your full credit card number or payment credentials anywhere on our infrastructure
• Your card statement will show Lemon Squeezy as the merchant for the transaction

For full details about how Lemon Squeezy handles your payment data, please review the Lemon Squeezy privacy policy.

4. How we use your information

We use the information we collect to:

• Process and fulfill your purchases
• Provide product downloads and updates
• Send transaction receipts and subscription reminders
• Respond to your support requests
• Improve our website, products, and services
• Prevent fraud and abuse
• Comply with legal obligations

5. Communications

We may send you emails related to:

• Transactional: Purchase confirmations, receipts, download links (always sent)
• Account: Subscription renewals, expiration reminders (always sent)
• Support: Responses to your support requests (always sent)
• Product updates: Important security updates or major product announcements (you can opt out)

6. Cookies and tracking

We use cookies (small text files stored on your device) to:

• Essential cookies: Remember your preferences and keep you logged in
• Analytics cookies: Understand how visitors use our site (anonymized)

You can disable cookies in your browser settings, though this may affect some website functionality.

7. Third-party services

We use the following third-party services that may process your data:

• Lemon Squeezy: Merchant of Record for all purchases — handles card processing, subscription billing, invoicing, and tax remittance
• Resend: Transactional email delivery
• Vercel: Website hosting
• Turso: Customer account and order database
• WordPress.org: Free plugin distribution and reviews

Each service has its own privacy policy governing how they handle your data. Our website may also contain links to external sites that are not operated by us.

8. Data retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Purchase records: Retained for accounting and tax purposes (typically 7 years)
• Support requests: Retained for 2 years after resolution
• Account data: Retained until you request deletion
• Analytics data: Aggregated and anonymized, retained indefinitely

9. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (where legally permitted)
• Portability: Request your data in a portable format
• Restriction: Request we limit how we use your data
• Objection: Object to certain processing of your data

To exercise any of these rights, please contact us at support@themology.com. We'll respond within 30 days.

10. European users (GDPR)

If you're located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis: We process your data based on contract performance (to fulfill your purchases), legitimate interests (to improve our services), and consent (where applicable)
• Data transfers: Your data may be transferred outside the EEA. We ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions
• Complaints: You have the right to lodge a complaint with your local data protection authority

Lemon Squeezy, our Merchant of Record, handles EU tax compliance (VAT MOSS, VAT registration, invoicing) and acts as the data controller for all payment-related data collected at checkout.

11. Data security

We take reasonable measures to protect your personal information, including:

• HTTPS encryption for all website traffic
• Secure payment processing through PCI-compliant providers
• Limited access to personal data on a need-to-know basis
• Regular security reviews of our systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

12. Children's privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by posting a notice on our website and updating the “Last updated” date. Changes take effect when posted.

We encourage you to review this policy periodically to stay informed about how we protect your information.