Support

Real humans on the other end. Most how-to questions get a first reply within an hour. Billing, license, and account questions always go straight to a person, never to AI.

Open a ticket

For Pro plugin issues, billing questions, or anything we should look at directly. You'll need a free account.

Browse the docs

Setup guides, configuration walkthroughs, and developer reference for every plugin. Most how-to questions are answered here.

Open the docs

WordPress.org forums

Using the free version of one of our plugins? The WordPress.org support forums are usually the fastest path. We watch them daily.

Visit forums

How support works

One queue, real humans, no chat-bot run-around. Here's the path your ticket takes from submission to resolution.

You submit a ticket. Subject, plugin, what happened. Markdown is supported in the description.
An AI assistant takes a first pass on documentation and how-to questions only. If it can answer with confidence, you get a reply in minutes with cited sources from our docs. If it isn't confident, the ticket goes straight to a human.
Billing, license, and account questions skip the AI entirely. These always go to a human first.
You get email updates for every reply. Reply by email or come back to the dashboard. Both work.
Resolved tickets become public knowledge. If your ticket isn't sensitive, the resolved Q&A may end up in the public knowledge base so the next person with the same question finds an answer instantly.

Ready when you are

You'll need a free account to open a ticket. No purchase required to register.

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