Themology
Docs Evenzo – Events Manager for WooCommerce

PDF Tickets

PDF Tickets#

Generate printable tickets for attendees. Each ticket includes event details, attendee information, and a QR code for check-in.

How PDF tickets work#

When customers purchase event tickets:

  1. Order completes
  2. Attendee records are created
  3. Unique ticket codes generate
  4. QR codes become available
  5. Customers can view and print tickets

Tickets are generated on demand when viewed or downloaded.

Ticket contents#

Each PDF ticket includes:

  • Your site logo (if set)
  • “Ticket” label
  • Ticket code

Event information#

  • Event name
  • Date and time
  • Venue name and address

Attendee information#

  • Attendee name
  • Email address
  • Custom field data (if collected)

QR code#

  • Scannable code for check-in
  • Contains the ticket code
  • Works with the built-in scanner
  • Event organizer details
  • Ticket terms (if configured)

Accessing tickets#

Customer view#

Customers access tickets from My Account > My Tickets:

  1. List shows all purchased tickets
  2. Click a ticket to view details
  3. Click Print Ticket for PDF
  4. QR code displays on screen for mobile check-in

Admin view#

Admins can access tickets from:

Individual Ticket

  1. Go to Events > Attendees
  2. Click an attendee
  3. Click Download Ticket

Bulk Download

  1. Go to Events > Attendees
  2. Filter by event
  3. Click Download All Tickets
  4. Get a ZIP file with all tickets

Customization#

The ticket uses your WordPress site logo:

  1. Go to Appearance > Customize > Site Identity
  2. Upload a logo
  3. Tickets automatically use it

Ticket colors#

The default design uses your theme’s primary color. Filter to customize:

add_filter( 'emwc_pdf_ticket_primary_color', function( $color ) {
    return '#FF5722'; // Your brand color
} );

Ticket template#

Override the entire ticket design:

  1. Copy templates/ticket.php to your theme
  2. Modify the HTML structure
  3. The plugin uses your custom template

Content filters#

Modify specific ticket sections:

// Add content before event details
add_action( 'emwc_ticket_before_event', function( $attendee ) {
    echo '<p>Special message here</p>';
} );

// Add content after QR code
add_action( 'emwc_ticket_after_qr', function( $attendee ) {
    echo '<p>Please arrive 15 minutes early</p>';
} );

Delivery options#

My account download#

Default method. Customers download tickets themselves:

  1. Complete purchase
  2. Go to My Account
  3. Click My Tickets
  4. Download PDF

Email attachment#

The Ticket Delivery email includes ticket information. For PDF attachment:

// Add PDF to ticket delivery email
add_filter( 'emwc_ticket_email_attachments', function( $attachments, $attendee ) {
    $pdf_path = emwc_generate_ticket_pdf( $attendee->id );
    $attachments[] = $pdf_path;
    return $attachments;
}, 10, 2 );

Admin distribution#

For events where you distribute tickets:

  1. Download all tickets as ZIP
  2. Print tickets
  3. Distribute at event or mail ahead

Tickets are designed for printing:

  • Standard letter/A4 size
  • High contrast for readability
  • QR code sized for reliable scanning
  • No background images (saves ink)

Printing tips#

  • Use standard paper (no special stock needed)
  • Print in black and white (QR codes work fine)
  • Test scan before event
  • Have backup list for failed prints

Mobile tickets#

Customers can show tickets on their phone:

  1. Open My Tickets in My Account
  2. Display the QR code on screen
  3. Scan directly from phone

No PDF needed for mobile check-in. The on-screen QR code works with the scanner.

QR code details#

Code content#

The QR code contains only the ticket code (like EMWC-ABC123DEF). No personal information is encoded.

Code generation#

QR codes use the QR Server API:

  • Fast generation
  • No server load
  • Reliable service
  • No API key required

Scanning#

Any QR code scanner can read the ticket. The built-in check-in system validates the code against attendee records.

Multiple tickets#

Per order#

When customers buy multiple tickets:

  • Each ticket gets a unique code
  • Each ticket generates a separate PDF
  • My Tickets shows all tickets from the order

Group tickets#

For tickets with multiple persons:

  • One ticket code covers the group
  • PDF shows “Admits X people”
  • One scan checks in the group

Troubleshooting#

PDF not generating#

  • Check PHP memory limit (increase if needed)
  • Verify file permissions on temp directory
  • Test with a single ticket first

QR code not scanning#

  • Ensure good print quality
  • Check phone camera focus
  • Try increasing screen brightness
  • Use manual entry as backup

Wrong information#

  • Check attendee record for correct data
  • Verify custom fields saved properly
  • Re-download after fixing data
  • Verify logo is set in Customizer
  • Check logo file is accessible
  • Logo should be PNG or JPG format