PDF Tickets

Generate printable tickets for attendees. Each ticket includes event details, attendee information, and a QR code for check-in.

How PDF tickets work

When customers purchase event tickets:

• Order completes
• Attendee records are created
• Unique ticket codes generate
• QR codes become available
• Customers can view and print tickets

Tickets are generated on demand when viewed or downloaded.

Ticket contents

Each PDF ticket includes:

Header

• Your site logo (if set)
• "Ticket" label
• Ticket code

Event information

• Event name
• Date and time
• Venue name and address

Attendee information

• Attendee name
• Email address
• Custom field data (if collected)

QR code

• Scannable code for check-in
• Contains the ticket code
• Works with the built-in scanner

Footer

• Event organizer details
• Ticket terms (if configured)

Accessing tickets

Customer view

Customers access tickets from My Account > My Tickets:

• List shows all purchased tickets
• Click a ticket to view details
• Click Print Ticket for PDF
• QR code displays on screen for mobile check-in

Admin view

Admins can access tickets from:

Individual Ticket

• Go to Events > Attendees
• Click an attendee
• Click Download Ticket

Bulk Download

• Go to Events > Attendees
• Filter by event
• Click Download All Tickets
• Get a ZIP file with all tickets

Customization

Site logo

The ticket uses your WordPress site logo:

• Go to Appearance > Customize > Site Identity
• Upload a logo
• Tickets automatically use it

Ticket colors

The default design uses your theme's primary color. Filter to customize:

add_filter( 'emwc_pdf_ticket_primary_color', function( $color ) {
    return '#FF5722'; // Your brand color
} );

Ticket template

Override the entire ticket design:

• Copy templates/ticket.php to your theme
• Modify the HTML structure
• The plugin uses your custom template

Content filters

Modify specific ticket sections:

// Add content before event details
add_action( 'emwc_ticket_before_event', function( $attendee ) {
    echo '<p>Special message here</p>';
} );

// Add content after QR code
add_action( 'emwc_ticket_after_qr', function( $attendee ) {
    echo '<p>Please arrive 15 minutes early</p>';
} );

Delivery options

My account download

Default method. Customers download tickets themselves:

• Complete purchase
• Go to My Account
• Click My Tickets
• Download PDF

Email attachment

The Ticket Delivery email includes ticket information. For PDF attachment:

// Add PDF to ticket delivery email
add_filter( 'emwc_ticket_email_attachments', function( $attachments, $attendee ) {
    $pdf_path = emwc_generate_ticket_pdf( $attendee->id );
    $attachments[] = $pdf_path;
    return $attachments;
}, 10, 2 );

Admin distribution

For events where you distribute tickets:

• Download all tickets as ZIP
• Print tickets
• Distribute at event or mail ahead

Print optimization

Tickets are designed for printing:

• Standard letter/A4 size
• High contrast for readability
• QR code sized for reliable scanning
• No background images (saves ink)

Printing tips

• Use standard paper (no special stock needed)
• Print in black and white (QR codes work fine)
• Test scan before event
• Have backup list for failed prints

Mobile tickets

Customers can show tickets on their phone:

• Open My Tickets in My Account
• Display the QR code on screen
• Scan directly from phone

No PDF needed for mobile check-in. The on-screen QR code works with the scanner.

QR code details

Code content

The QR code contains only the ticket code (like EMWC-ABC123DEF). No personal information is encoded.

Code generation

QR codes use the QR Server API:

• Fast generation
• No server load
• Reliable service
• No API key required

Scanning

Any QR code scanner can read the ticket. The built-in check-in system validates the code against attendee records.

Multiple tickets

Per order

When customers buy multiple tickets:

• Each ticket gets a unique code
• Each ticket generates a separate PDF
• My Tickets shows all tickets from the order

Group tickets

For tickets with multiple persons:

• One ticket code covers the group
• PDF shows "Admits X people"
• One scan checks in the group

Troubleshooting

PDF not generating

• Check PHP memory limit (increase if needed)
• Verify file permissions on temp directory
• Test with a single ticket first

QR code not scanning

• Ensure good print quality
• Check phone camera focus
• Try increasing screen brightness
• Use manual entry as backup

Wrong information

• Check attendee record for correct data
• Verify custom fields saved properly
• Re-download after fixing data

Missing logo

• Verify logo is set in Customizer
• Check logo file is accessible
• Logo should be PNG or JPG format