Docs Event Tickets for WooCommerceEmail Notifications

Email Notifications

The plugin sends automated emails for event registrations, reminders, and updates. All emails integrate with WooCommerce's email system for consistent styling and management.

Email types

Registration confirmation

Sent when a customer completes a ticket purchase.

Trigger: Order status changes to Processing or Completed

Contents:

Thank you message
Event name and date
Ticket details
Attendee information
Link to view tickets

Ticket delivery

Sends ticket information with QR code.

Trigger: Order status changes to Completed

Contents:

Ticket code
QR code image
Event details
Venue information
Instructions for check-in

Event reminder

Reminds attendees before the event.

Trigger: Scheduled cron job (configurable days before)

Contents:

Event is coming up
Date and time
Venue and directions
What to bring
Ticket information

Event update

Notifies attendees when event details change.

Trigger: Manual send from event edit page

Contents:

Event has been updated
Changed details
Current event information
Apology for inconvenience

Event cancellation

Notifies attendees when an event is cancelled.

Trigger: Event status changes to Cancelled

Contents:

Event has been cancelled
Refund information
Apology message
Contact for questions

Admin new registration

Notifies admins of new ticket purchases.

Trigger: Order completed

Contents:

New registration alert
Attendee name and email
Event name
Ticket details
Link to attendee record

Managing emails

WooCommerce integration

All emails appear in WooCommerce > Settings > Emails.

Each email shows:

Enable/disable toggle
Subject line setting
Heading setting
Template options

Enabling/disabling

Go to WooCommerce > Settings > Emails
Find the EMWC email
Click to configure
Toggle Enable this email
Save changes

Customizing content

For each email:

Go to WooCommerce > Settings > Emails
Click the email to configure
Edit Email subject
Edit Email heading
Save changes

Email templates

Override email templates in your theme:

Copy from plugins/event-tickets-for-woocommerce/templates/emails/
Paste to your-theme/event-tickets-for-woocommerce/emails/
Modify the template files

Template files

File	Purpose
`registration-confirmation.php`	Purchase confirmation
`ticket-delivery.php`	Ticket with QR code
`event-reminder.php`	Pre-event reminder
`event-update.php`	Change notification
`event-cancellation.php`	Cancellation notice
`admin-new-registration.php`	Admin notification

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Placeholders

Use these in subject lines and templates:

Placeholder	Value
`{event_name}`	Event title
`{event_date}`	Event start date
`{event_time}`	Event start time
`{venue_name}`	Venue title
`{attendee_name}`	Full attendee name
`{attendee_email}`	Attendee email
`{ticket_code}`	Unique ticket code
`{order_number}`	WooCommerce order ID

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Event reminders

Configuration

In Events > Settings > Notifications:

Enable/disable reminders
Days before event (default: 1)
Time to send (default: 9:00 AM)

How it works

A daily cron job:

Finds events happening in X days
Gets all active attendees
Sends reminder emails
Marks attendees as reminded (prevents duplicates)

Multiple reminders

Send reminders at different intervals:

add_filter( 'emwc_reminder_days', function( $days ) {
    return array( 7, 3, 1 ); // 1 week, 3 days, 1 day before
} );

Admin notifications

Recipient configuration

In Events > Settings > Notifications:

Admin email address
Multiple addresses (comma separated)
Per-event override available

Notification frequency

Options:

Every registration
Daily digest
Disable

Sending manual emails

Event update

When you change event details:

Edit the event
Make changes
Check Notify attendees of changes
Save the event
Email sends to all active attendees

Event cancellation

When cancelling an event:

Edit the event
Change status to Cancelled
Check Notify attendees
Save the event
Cancellation email sends

Email styling

WooCommerce template

Emails use WooCommerce's email template, including:

Header with logo
Color scheme
Footer text
Responsive design

Customize in WooCommerce > Settings > Emails > Email Options.

Custom CSS

Add styles to email templates:

// In your email template
<style>
    .emwc-ticket-code {
        font-size: 24px;
        font-weight: bold;
        color: #333;
    }
</style>

Testing emails

Preview

Go to WooCommerce > Settings > Emails
Click an EMWC email
Click Preview to see the template

Send test

Use the WooCommerce email testing feature or:

Create a test order
Process it through completion
Check emails received

Email logs

Use a plugin like WP Mail Log to track sent emails and troubleshoot delivery issues.

Troubleshooting

Emails not sending

Check WooCommerce email settings
Verify SMTP is configured
Check spam folders
Review server mail logs

Wrong recipient

Verify attendee email is correct
Check admin email settings
Review email trigger conditions

Missing content

Check placeholder syntax
Verify data exists in attendee record
Test with complete attendee information

PDF Tickets

Waitlist