Attendee Management

Every ticket purchase creates an attendee record. Manage registrations, view attendee details, and export data from the Attendees dashboard.

Attendee records

An attendee record contains:

• Personal Information: Name, email, phone from checkout or attendee fields
• Ticket Details: Product purchased, ticket code, event linked
• Order Information: Order ID, order status, purchase date
• Custom Fields: Any additional information collected at checkout
• Check-in Status: Whether checked in, when, and by whom

Records are created automatically when orders complete. One record is created per ticket (considering persons per ticket settings).

Attendees dashboard

Go to Events > Attendees to see all attendees across events.

Statistics

The dashboard shows quick stats:

• Total Attendees: All attendee records
• Active: Currently valid tickets
• Checked In: Attendees who checked in
• Pending: Awaiting order completion

Attendee list

The table shows all attendees with:

Filtering

Filter the list by:

Event Select an event to see only its attendees.

Status

• Active: Valid ticket holders
• Cancelled: Refunded or cancelled orders
• Checked-in: Already attended

Search Search by name, email, or ticket code.

Sorting

Click column headers to sort by name, event, or check-in time.

Viewing attendee details

Click an attendee name to see full details:

Personal information

• Full name
• Email address
• Phone number
• Any custom field data collected

Ticket information

• Ticket product name
• Ticket code (with copy button)
• QR code image
• Purchase date

Event information

• Event name and link
• Event date and time
• Venue details

Order information

• Order ID with link to order
• Order status
• Order total

Check-in history

Timeline of check-in and check-out actions with:

• Timestamp
• Action (check-in or check-out)
• Who performed the action

Actions

From the attendee details page:

• Check In: Mark as checked in
• Check Out: Mark as checked out (for re-entry tracking)
• View Order: Go to WooCommerce order
• Download Ticket: Get PDF ticket

Attendee statuses

Status updates automatically based on order status and check-in actions.

Manual actions

Checking in manually

From the attendee details or list:

• Find the attendee
• Click Check In
• Confirm the action

The check-in timestamp records automatically.

Checking out

If your event allows re-entry:

• Find a checked-in attendee
• Click Check Out
• The attendee can check in again

Use check-out for events where you need to track exits (multi-day events, capacity limits).

Exporting attendees

Export attendee data to CSV for external use.

Export all

• Go to Events > Attendees
• Click Export CSV in the table navigation
• The file downloads with all attendees

Export by event

• Filter the list by event
• Click Export CSV
• The file includes only that event's attendees

CSV contents

The export includes:

• Attendee ID
• First Name
• Last Name
• Email
• Phone
• Event Name
• Event Date
• Ticket Code
• Status
• Check-in Time
• Order ID
• Custom Fields

Searching attendees

Quick search

Use the search box above the list to find attendees by:

• Name (first or last)
• Email address
• Ticket code

Advanced filtering

Combine filters for specific results:

• Select an event
• Select a status
• Enter a search term
• The list updates with matching results

Bulk actions

Select multiple attendees using checkboxes to:

• Mark as checked in
• Export selected to CSV

Attendee lifecycle

• Order Placed: Attendee record created as Pending
• Order Completed: Status changes to Active
• Event Day: Status changes to Checked-in when scanned
• If Refunded: Status changes to Cancelled

Records are never deleted automatically. Even cancelled attendees remain for record-keeping.

Privacy considerations

Attendee data includes personal information. Consider:

• Limit who can access the Attendees page (WordPress user roles)
• Export only when necessary
• Securely store and dispose of exports
• Include event data handling in your privacy policy

See the Settings page for access control options.